For all items we use Royal Mail’s 1st class tracked service or Hermes. As items are made to order, we will provide tracking only after the shipment has left our studio. For international orders please allow around 2 weeks or 10 working days once you receive a dispatch email from us.

In order to reduce fabric waste, we print all our fabric to order. The current lead times on this are around 3 weeks for UK and 4-5 on international. We will keep you updated as regularly as we can. Let us know if you require something sooner we can try our best to reach your deadline or help advise.

All Lowri fabric is suitable for Soft furnishings and light upholstery at 30,000 rubs with Linen and 40,000 rubs with our Cotton. Should you need or want another base cloth in our prints we will be happy to work to any requirements you have. We suggest lining curtains to increase colour longevity and screen out light.

We use 100% Linen and GOTS Organic cotton only in our fabric products. We strive to work to use the best for our environment and meet standards for interior products. As a natural cloth it is normal to find that there may be some irregularities within the cloth, so bear this in mind.

Our Wallpaper is Printed on Eco-smooth uncoated paper, which is made of a mix of cellulose pulp and recycled Polyester from plastic bottles. It has more of a dry/matte finish.

We are always on the look out for ways to improve our sustainable practices more than just using organic and sustainable cloth and packaging. For every purchase we donate 5% of each sale to Rewilding Britain - A registered charity whose aim is to return large parts of the UK back to its natural state and encouraging the return of wildlife.For more information, please visit www.rewildingbritain.org.uk for more information.

Please note that we are unable to accept returns on cut lengths of fabric unless faulty. We recommend that you order a swatch before ordering your full meterage. On receipt, please check that the fabric delivered is what you have ordered and free of faults. If you would like to return, please notify us within 14 days with clear images of any faults. We believe small irregularities give the fabric character, and is a normal occurrence when printing with natural fibres. Therefore we can only process faults larger than 1cm in size. For Wallpaper, No claims for hanging costs for goods hung one excess of 1 roll.

In order to reduce textile waste we offer a bring back service where we will cover the cost of return shipping of any used and unwanted Lowri cloth that it is still in good condition. We will find ways to reuse, repurpose and recycle the cloth and bring life into it again! Get in touch for more information.

Unfortunately our cloth is not inherently FR resistant as this requires chemicals and we aim. to produce with natural materials and processes. However, if you are hoping to FR proof the cloth for commercial upholstery, there are many third party options available or FR cloth interliners that can be added when constructing the upholstery. Any damaged caused by this treatment that affects the handle or colour of our cloth will deem it to not be returnable by us so we would recommend testing the cloth first with any new fabric or new treatment.

Our fabrics and wallpapers are painted and designed in our studio in London. Everything we are printed in th UK and we sew all our own products locally in London. All packaging is also from UK as are our stocked cushion pads.

To preserve the longevity of your fabric we recommend that you either dry-clean or wash fabrics using a delicate wash at 30 degrees celcius. We recommend to not use fabric conditioners or bleach and use a low spin on your washing machine. Do not tumble dry the fabrics and its best to iron your fabric whilst it is damp.

It is the nature of printed natural fabrics to slowly fade eventually. To ensure that your fabrics last as long as they should, we recommend that upholstery fabrics should be kept out of direct sunlight if possible, and that curtains are ideally lined with a black out liner.

We recommend you use a skilled decorator when starting your wallpaper project, but if you are going for DIY, there are more detailed hanging instructions on the product page or on each individual roll label we send.

Our wallpaper is non-coated so we recommend wiping gently with a clean sponge. It is a paste the paper wall product.

If the item returned meets our returns policy, you will be credited the amount minus any shipping costs to the original payment method you used. If you are a trade account holder, and you wish for this to be added as credit against your account please discuss this with us on a case by case basis. Return delivery costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received. We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and trackable mail service.

We would love to help bring your bespoke ideas to life! Please get in touch to discuss further. Please note that In accordance to the Distance Selling and Online Trading Regulations any products which have been made to the customer specifications are exempt from standard cancellation rights. This includes upholstered furniture, products and bespoke printed cloth.

We are always keen to provide support for shoots and samples for press. Please feel free to sign up with a trade account for small samples or contact us at hello@lowri-studio.com for larger product loans or assistance.

We are keen to creatively collaborate and make exciting connections. Feel free to reach out to us at hello@lowri-studio.com and we can get planning.

If you wish to see larger sections of cloth, we have a few stockists and showrooms worldwide who may be near you. See a list here. We can also offer a large sample at a higher rate or a returnable option if you need. Please email us for more information, and allow a little more time for this service.